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Case Study 1
Case Study 2
Case Study 3
Case Study 4
Case Study 5

All Brand New England

Exclusively serves the child and adult care industry in Massachusetts and New Hampshire by providing food, produce, paper goods, cleaning products, and arts & crafts.

Click here to visit the All Brand NE Website

NECS Customer Since:

2004

NECS Software Used:

entree Version 3
entree.NET
entree.DOC

"We wouldn't have grown as fast as we did without online ordering that requires only one employee instead of six if we had to do order entry ourselves."

John Richard, President and Co-founder, All-Brand New England

The Situation

All-Brand New England, following the lead of sister company, All Brand Florida, streamlined its operation by using the entrée system and its integrated accounting modules.

Their Latest Challenge

All-Brand New England needed a way for its 600 customers to enter their own orders in a self-service fashion in order to achieve its growth objectives. Otherwise, they would have to dedicate six employees to order entry. Also, sales reps would need to spend time delivering product information to customers along with telephone follow up dedicated to verifying specifics.

The Solution

entrée.NET enables self-service online ordering for All-Brand New England’s 6000 line items that are beautifully categorized with a user-friendly interface that enables customers to find any product in seconds.

Results

entrée.NET sets the stage for completely satisfied customers and efficient, profitable operations.

All-Brand New England sales reps are more effective in building relationships and focusing on key opportunities. Their self-sufficiency minimizes interruptions to the office staff.

entrée.DOC -The Next Logical Next Step

All-Brand New England desires the highest customer experience while optimizing profitability. entrée.DOC will be used to scan paid invoices and other important documents so they can be viewed online, printed or emailed as a PDF. Customer service will be enhanced while also saving space and eliminating time spent filing and finding documents.

Bears Distributing

NECS Customer Since:

1994

NECS Software Used:

entree Version 3
entree.NET
entree.PTV

"A full-featured reliable product, responsive customer support from a tenured staff and a close knit community of customers who share experiences are key indicators that NECS is a strong company"

Steve Gramann, General Manager, Bears Distributing

The Situation

In the 1980s entrée served the majority of Bears Distributing's day-to-day operating needs. Then, sales reps called or faxed PO’s into an order desk where they were entered into entrée . Today sales reps use entrée.DSR for order entry into the entrée system from their laptops through VPN connectivity.

Their Latest Challenge

entrée provides Bears Distributing with new advantages from features discovered as they gain proficiency with entrée. Bears Distributing wants to make sure that they continue to exploit every beneficial feature.

The Solution

Bears Distributing exploits entrée’s easy to use Help query and contacts other entrée customers to learn about their experience with compelling features and modules. For example, Bears learned how to process soft drink deposits so that when shells are delivered, the customer is invoiced for the deposit and when the shell is returned a credit is issued. They also learned how to use entree.PTV to automate entitlements for school systems using the Pass Through Value method. The most recent additions to Bear’s entrée suite include entree.DOC for scanning invoices and entree.NET for customers who prefer to enter orders online.

Results

Just about everyone at Bears Distributing benefits from using entrée including sales reps, drivers, accountants, managers, shipping, receiving and warehouse staff.

Inventory management reports enable Bears to optimize what's been earned from vendor growth programs, incentives and rebates.

Online order entry enables growth without additional data entry staff.

Scanning signed invoices along with initialed changes due to damage or refusal, eliminates paper storage, filing and retrieval, and saves time since stored mages can be emailed or Faxed to a customer or they can view them directly through entree.NET.

Bears Distributing’s logical next steps include entree.UPC for bar code scanning and entree.FMS for efficient truck routing and GPS based tracking.

Cotati Food Service

is a 70-year-old full-service, broad-line foodservice distributor serving Northern California restaurants, hotels, breakfast houses, caterers, grocery stores, and manufacturers.

Click here to visit the All Brand NE Website

NECS Customer Since:

1994

NECS Software Used:

entree Version 3
entree.NET

"“Online ordering through entrée.NET helps us to look more professional and gives us a larger presence. Reporting features offer customer advantages similar to those we receive from the entrée product. As a side benefit, customer self-service enables Cotati productivity improvements.“

Ed Maybrun, Cotati president

The Situation

Cotati has been using the entrée system to streamline the management of its business operation for almost 20 years. One feature that they continually tout is entrée’s simple to use and flexible reporting ability to export delimited files into Microsoft Excel or Access. This enables managers to perform macro-level analysis rather than having to study up to 36 individual reports.

Their Latest Challenge

Cotati was approached by more than 30 customers who asked for the ability to do self-service online ordering. As a way to foster its "global thinking and local buying" brand strategy, Cotati decided to search for a solution.

The Solution

It didn't take long for Cotati to understand the power and affordability of entrée.NET and that it naturally integrates with Cotati's entrée system.

Results

After the original 30 customers who had requested the ability to do online ordering proved entrée.NET 's performance, reliability and ease of use, Cotati opened it up to early adopter customers who discovered how to sign up for online ordering on the Cotati website. Now, Cotati is promoting online ordering on their promotional materials, on their website and offers demonstrations to show customers how they can benefit from online ordering.

entrée.DOC -The Next Logical Next Step

Cotati’s logical next step will be to install entrée.DOC for scanning paid invoices into the entrée system for online viewing by self-service customers.

Crosby’s Seafood Co.

For more than 30 years Crosby’s Seafood Co. provides Charleston area resorts and 'white table cloth restaurants' with the highest standard of product and service seven days a week

Click here to visit the Crosby’s Seafood Website

NECS Customer Since:

1993

NECS Software Used:

entree Version 3
entree.NET

"Crosby’s Seafood achieves slow, steady profitable growth while navigating the ups and downs of our economy by using entrée to manage and operate our wholesale seafood distribution business.“

Dan Long, Vice President – Crosby’s Seafood Co.

The Situation

A spike in Crosby’s Seafood economy caused rapid sales growth that stressed their paper based systems. One and two line item invoices had expanded to 20 items. "It was a nightmare to write, calculate and extend each line item, which resulted in inefficiency, frustration and errors“, said Dan Long –Crosby’s Vice President.

Their Latest Challenge

Crosby's Seafood owners needed to find a software based system that would streamline their business operations and management systems.

The Solution

entrée was installed to automate order entry, invoicing and inventory management for Crosby’s Seafood.

Results

Crosby’s Seafood adds value to each customer's business process. Real time access to their purchase history enables Crosby’s Seafood staff to be consultative during order placement, which is especially beneficial during peak demand periods. Also, rather than running their own monthly consumption reports, customers rely on Crosby's entrée system for reporting total weights, average cost and most recent price.

Inventory management and transportation issues compound in complexity during holidays since they typically fall on different days of the week each year and many trucks don't run on holidays. Usage reports [for the prior year's same week and previous week] facilitate intelligent ordering.

entree's editable line item description enables order-specific load sheets that direct warehouse staff to accommodate a customer's preferences on a particular order.

The Next Logical Next Step

Crosby’s Seafood has brought its business online through an entrée.NET website so customers can view its online catalog of over 1200 items. Their Logical Next Step will be to add entrée.NET online ordering after hiring a field representative who will train customers on the benefits and use of online ordering.

City Produce, Inc.

Founded in 1953, City Produce Company is a 3rd generation, family-owned food distributor that offers broad line products and services for grocery stores, foodservice establishments, convenience stores and cash and carry operators in Southern Oklahoma.

Click here to visit the City Product Inc Website

NECS Customer Since:

1999

NECS Software Used:

entree Version 3
entree.NET
entree.DSR

"It's very easy to do business with NECS. Their customer service reps are awesome. Their software updates are extremely easy, one of the easiest I've ever experienced."

Kimberly Normile, Marketing Manager - City Produce Company

The Situation

Using entrée has provided a number of significant advantages for City Produce during the past 10 years. For example, the Auto PO feature that totally automates the purchase order process, along with other productivity improvements, have enabled office staff reductions during a period of tremendous sales growth. Also, City Produce is able to fulfill its "one day turn around" promise to its customers because entrée.DSR enables sales reps to enter orders directly into entrée which enables earlier in the day fulfillment, which also reduces warehouse hours.

Their Latest Challenge

City Produce wanted to improve its market share within its large accounts and to win new large accounts.

The Solution

Smaller accounts have opted for the self-service convenience of online ordering provided by entrée.NET. This frees up more time for City Produce sales reps to focus on key account relationship building.

Results

Large accounts generate more volume per day, which optimizes delivery truck capacity. They order more of their traditional City Produce requirements along with additional product lines.

The Next Logical Next Step

City Produce desires the highest customer experience while optimizing profitability. entrée.DOC will be used to scan paid invoices and other important documents so they can be viewed online, printed or emailed as a PDF. Customer service will be enhanced while also saving space and eliminating time spent filing and finding documents.