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Case Study 1
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Case Study 9

All Brand New England

Exclusively serves the child and adult care industry in Massachusetts and New Hampshire by providing food, produce, paper goods, cleaning products, and arts & crafts.

Click here to visit the All Brand NE Website

NECS Customer Since:

2004

NECS Software Used:

entree Version 3
entree.NET
entree.DOC

"We wouldn't have grown as fast as we did without online ordering that requires only one employee instead of six if we had to do order entry ourselves."

John Richard, President and Co-founder, All-Brand New England

The Situation

All-Brand New England, following the lead of sister company, All Brand Florida, streamlined its operation by using the entrée system and its integrated accounting modules.

Their Latest Challenge

All-Brand New England needed a way for its 600 customers to enter their own orders in a self-service fashion in order to achieve its growth objectives. Otherwise, they would have to dedicate six employees to order entry. Also, sales reps would need to spend time delivering product information to customers along with telephone follow up dedicated to verifying specifics.

The Solution

entrée.NET enables self-service online ordering for All-Brand New England’s 6000 line items that are beautifully categorized with a user-friendly interface that enables customers to find any product in seconds.

Results

entrée.NET sets the stage for completely satisfied customers and efficient, profitable operations.

All-Brand New England sales reps are more effective in building relationships and focusing on key opportunities. Their self-sufficiency minimizes interruptions to the office staff.

entrée.DOC -The Next Logical Step

All-Brand New England desires the highest customer experience while optimizing profitability. entrée.DOC will be used to scan paid invoices and other important documents so they can be viewed online, printed or emailed as a PDF. Customer service will be enhanced while also saving space and eliminating time spent filing and finding documents.

Bears Distributing

NECS Customer Since:

1994

NECS Software Used:

entree Version 3
entree.NET
entree.PTV

"A full-featured reliable product, responsive customer support from a tenured staff and a close knit community of customers who share experiences are key indicators that NECS is a strong company"

Steve Gramann, General Manager, Bears Distributing

The Situation

In the 1980s entrée served the majority of Bears Distributing's day-to-day operating needs. Then, sales reps called or faxed PO’s into an order desk where they were entered into entrée . Today sales reps use entrée.DSR for order entry into the entrée system from their laptops through VPN connectivity.

Their Latest Challenge

entrée provides Bears Distributing with new advantages from features discovered as they gain proficiency with entrée. Bears Distributing wants to make sure that they continue to exploit every beneficial feature.

The Solution

Bears Distributing exploits entrée’s easy to use Help query and contacts other entrée customers to learn about their experience with compelling features and modules. For example, Bears learned how to process soft drink deposits so that when shells are delivered, the customer is invoiced for the deposit and when the shell is returned a credit is issued. They also learned how to use entree.PTV to automate entitlements for school systems using the Pass Through Value method. The most recent additions to Bear’s entrée suite include entree.DOC for scanning invoices and entree.NET for customers who prefer to enter orders online.

Results

Just about everyone at Bears Distributing benefits from using entrée including sales reps, drivers, accountants, managers, shipping, receiving and warehouse staff.

Inventory management reports enable Bears to optimize what's been earned from vendor growth programs, incentives and rebates.

Online order entry enables growth without additional data entry staff.

Scanning signed invoices along with initialed changes due to damage or refusal, eliminates paper storage, filing and retrieval, and saves time since stored mages can be emailed or Faxed to a customer or they can view them directly through entree.NET.

Bears Distributing’s logical next steps include entree.UPC for bar code scanning and entree.FMS for efficient truck routing and GPS based tracking.

Cotati Food Service

is a 70-year-old full-service, broad-line foodservice distributor serving Northern California restaurants, hotels, breakfast houses, caterers, grocery stores, and manufacturers.

Click here to visit the All Brand NE Website

NECS Customer Since:

1994

NECS Software Used:

entree Version 3
entree.NET

"“Online ordering through entrée.NET helps us to look more professional and gives us a larger presence. Reporting features offer customer advantages similar to those we receive from the entrée product. As a side benefit, customer self-service enables Cotati productivity improvements.“

Ed Maybrun, Cotati president

The Situation

Cotati has been using the entrée system to streamline the management of its business operation for almost 20 years. One feature that they continually tout is entrée’s simple to use and flexible reporting ability to export delimited files into Microsoft Excel or Access. This enables managers to perform macro-level analysis rather than having to study up to 36 individual reports.

Their Latest Challenge

Cotati was approached by more than 30 customers who asked for the ability to do self-service online ordering. As a way to foster its "global thinking and local buying" brand strategy, Cotati decided to search for a solution.

The Solution

It didn't take long for Cotati to understand the power and affordability of entrée.NET and that it naturally integrates with Cotati's entrée system.

Results

After the original 30 customers who had requested the ability to do online ordering proved entrée.NET 's performance, reliability and ease of use, Cotati opened it up to early adopter customers who discovered how to sign up for online ordering on the Cotati website. Now, Cotati is promoting online ordering on their promotional materials, on their website and offers demonstrations to show customers how they can benefit from online ordering.

entrée.DOC -The Next Logical Step

Cotati’s logical next step will be to install entrée.DOC for scanning paid invoices into the entrée system for online viewing by self-service customers.

Crosby’s Seafood Co.

For more than 30 years Crosby’s Seafood Co. provides Charleston area resorts and 'white table cloth restaurants' with the highest standard of product and service seven days a week

Click here to visit the Crosby’s Seafood Website

NECS Customer Since:

1993

NECS Software Used:

entree Version 3
entree.NET

"Crosby’s Seafood achieves slow, steady profitable growth while navigating the ups and downs of our economy by using entrée to manage and operate our wholesale seafood distribution business.“

Dan Long, Vice President – Crosby’s Seafood Co.

The Situation

A spike in Crosby’s Seafood economy caused rapid sales growth that stressed their paper based systems. One and two line item invoices had expanded to 20 items. "It was a nightmare to write, calculate and extend each line item, which resulted in inefficiency, frustration and errors“, said Dan Long –Crosby’s Vice President.

Their Latest Challenge

Crosby's Seafood owners needed to find a software based system that would streamline their business operations and management systems.

The Solution

entrée was installed to automate order entry, invoicing and inventory management for Crosby’s Seafood.

Results

Crosby’s Seafood adds value to each customer's business process. Real time access to their purchase history enables Crosby’s Seafood staff to be consultative during order placement, which is especially beneficial during peak demand periods. Also, rather than running their own monthly consumption reports, customers rely on Crosby's entrée system for reporting total weights, average cost and most recent price.

Inventory management and transportation issues compound in complexity during holidays since they typically fall on different days of the week each year and many trucks don't run on holidays. Usage reports [for the prior year's same week and previous week] facilitate intelligent ordering.

entree's editable line item description enables order-specific load sheets that direct warehouse staff to accommodate a customer's preferences on a particular order.

The Next Logical Step

Crosby’s Seafood has brought its business online through an entrée.NET website so customers can view its online catalog of over 1200 items. Their Logical Next Step will be to add entrée.NET online ordering after hiring a field representative who will train customers on the benefits and use of online ordering.

Dillon Provision Co., Inc.

Dillon Provision Company is a distributor of beef and pork products along with specialty sea foods and retail produce to more than 400 customers in South Carolina and North Carolina.

NECS Customer Since:

2007

NECS Software Used:

entree Version 3
entree.UPC

"When these guys at NECS put the entrée system together, they knew what they were doing.“

Dan Bozard, President -Dillon Provision

The Situation

Dillon Provision had always submitted paper based shipping forms to their accounting department for data entry. After visiting two NECS customers in Oklahoma and one in Wisconsin to find out "does entrée.UPC really work", Dillon Provision's president, Dan Bozardsaw for himself that entrée is "as good as advertised".

Their Latest Challenge

65% of Dillon Provision's 450 line items are catch weight products, which challenge accuracy and productivity. Dillon Provision needed an automated system so that scanning items prior to shipment would update the accounting system in real time.

The Solution

entrée.UPC was the driving force for Dillon Provision to purchase the entrée system. When they launched entrée.UPC , they simultaneously cut over their accounting system to the entrée system for issuing PO’s and managing A/P, A/R, inventory and their P&L statement. Also, because most Dillon Provision customers place multiple orders during the day, NECS modified entrée to accommodate incremental additions to a customer's pick list prior to shipment.

Results

Since Dillon delivers to customers in a 170 mile radius, having to make a return trip to correct a shipping error is very costly. "It's a lot easier for us and the right product is always on the truck", said Bozard. "Scanning eliminated invoicing the wrong price and shipping the wrong products."

On busy days, Dillon Provision reduced loading time by two hours. entrée.UPC more than paid for Dillon Provision's entire entrée investment.

"We've become better buyers", stated Bozard. The system enables us to reorder product based on real time inventory levels compared to recent movement information."

entrée’s price management feature enables Dillon to assign 10 tiers of pricing so they can reward customers accordingly.

The Next Logical Step

Dillon Provision's logical next step is to use entrée.NET to make their product catalog available online for their customers through a website that will be created by NECS.

Ideal Meat

Ideal Meat is a wholesale food distributor serving groceries and restaurants in the Indiana, Cincinnati and Louisville area since 1950.

NECS Customer Since:

1989

NECS Software Used:

entree Version 3
entree.UPC

"In addition to the expected productivity and accuracy gains, the savings from catching errors in vendor invoices was significant. “Scanning via entrée.UPC is the smartest business decision I’ve ever made” said Jeff Stein, Ideal Meat president. “Now we know that we had been losing thousands of dollars for years prior to doing scanning. Human error resulted in overcharges by our vendors when package weight labels were misread by their person entering the weight into the invoicing system. All of these errors are now caught when we match each bill of lading with its respective invoice. entrée.UPC has paid for itself more than five fold."

- Ideal Meat

The Situation

Ideal Meat has been an enthusiastic NECS customer that always operates the most current version of the entrée system since the late 1980s.

Their Latest Challenge

Recording the actual weight of variable-weight items during order picking and shipping is a very time consuming task. Ideal Meats needed to automate its system for correctly processing sales order line items so that the catch weights are within specific tolerances of the order quantity.

The Solution

entrée.UPC enables Ideal Meat employees to scan any barcode label into their entrée system in real time so that customers will be correctly invoiced based on the actual weight.

Results

Speed and accuracy enhance receiving, shipping, invoicing, and physical inventory processes as catch weights, shortages, and other adjustments are scanned into the entrée system in real time. Beneficiaries include loading dock employees, warehouse assemblers, accounting, sales reps, and managers who need real time information.

Drivers no longer call saying that they are missing boxes or weights are off.

Productivity enhancements reduce the need for additional staff as the company grows.

The Next Logical Step

Their logical next step will be to take Ideal Meat online with entrée.NET .

Longhini Sausage Company, Inc.

is a family owned business serving the Connecticut area since 1950. Longhini’s quality products are served in the area’s finest restaurants, deli’s and pizza houses and through many supermarkets.

NECS Customer Since:

1996

NECS Software Used:

entree Version 3
entree.UPC

“entrée.UPC has been huge in terms of eliminating frustration and for improving productivity".

Rich Longhini, President –Longhini Sausage Company

The Situation

Longhini Sausage had been using entrée to manage its accounts receivable since 1997. As the business grew, the staff had become frustrated dealing with the nuances associated with their catch weight products. After creating an invoice, they'd wait for production before manually entering the exact weight for each box as calculated through their intelligent scale system. Then, they would enter the same information into entrée so that accounts receivable would match each respective invoice and package label.

Their Latest Challenge

In order to positively impact its brand image and to reduce costs, Longhini wanted to streamline its process from production through delivery and from invoice through collections.

The Solution

Longhini invested in a total solution that integrates entrée.UPC , bar code scanners and their intelligent scale system software, which enables simultaneous printing of package labels and invoices, and updates to entrée accounts receivable.

Results

Error free scanning prior to shipping eliminates having to manually enter the same information into two systems.

Customers receive fresh product earlier each morning and Longhini is able to serve more customers.

Packaging costs have been reduced as a percentage of total sales, because the variable weight system easily allows for additional product to be included in each box.

Drivers aren't being paid to sit around waiting since trucks are now on the road 90 minutes earlier each day.

The Next Logical Step

Their logical next step will be to take Longhini Sausage Company online with entrée.NET.

City Produce, Inc.

Founded in 1953, City Produce Company is a 3rd generation, family-owned food distributor that offers broad line products and services for grocery stores, foodservice establishments, convenience stores and cash and carry operators in Southern Oklahoma.

Click here to visit the City Product Inc Website

NECS Customer Since:

1999

NECS Software Used:

entree Version 3
entree.NET
entree.DSR

"It's very easy to do business with NECS. Their customer service reps are awesome. Their software updates are extremely easy, one of the easiest I've ever experienced."

Kimberly Normile, Marketing Manager - City Produce Company

The Situation

Using entrée has provided a number of significant advantages for City Produce during the past 10 years. For example, the Auto PO feature that totally automates the purchase order process, along with other productivity improvements, have enabled office staff reductions during a period of tremendous sales growth. Also, City Produce is able to fulfill its "one day turn around" promise to its customers because entrée.DSR enables sales reps to enter orders directly into entrée which enables earlier in the day fulfillment, which also reduces warehouse hours.

Their Latest Challenge

City Produce wanted to improve its market share within its large accounts and to win new large accounts.

The Solution

Smaller accounts have opted for the self-service convenience of online ordering provided by entrée.NET. This frees up more time for City Produce sales reps to focus on key account relationship building.

Results

Large accounts generate more volume per day, which optimizes delivery truck capacity. They order more of their traditional City Produce requirements along with additional product lines.

The Next Logical Step

City Produce desires the highest customer experience while optimizing profitability. entrée.DOC will be used to scan paid invoices and other important documents so they can be viewed online, printed or emailed as a PDF. Customer service will be enhanced while also saving space and eliminating time spent filing and finding documents.

WillCrest Food Service

Since 1926, the largest locally owned, full line beef, pork, poultry, seafood, kosher and institutional food distributor in Western New York also serving Northwest Pennsylvania and Northeast Ohio with 40 refrigerated trucks and a 120,000 square feet warehouse for storing over 15 million pounds of dry, fresh and frozen products.

NECS Customer Since:

1991

NECS Software Used:

entree Version 3

“NECS provides all the tools needed by a small or midsize food distributor. They continuously enhance a great total solution by listening to their customers while providing excellent service by a tenured, knowledgeable and helpful technical staff that is available 24x7."

Joanne Kaminsky, Will Poultry VP and CIO

The Situation

The entrée system has been a catalyst to over 60% profitable growth at Will Poultry. It enables excellent service for over 3000 customers and provides real time information for effective decision making. Productivity, consistency and accuracy are the norm when it comes to order entry, purchasing, inventory control and accounting.

Their Latest Challenge

Will Poultry was intrigued by large food distributors who use laptop technology to enhance sales process effectiveness. Will Poultry wanted its sales reps to benefit from using laptops in the field which would help the company grow to the next level.

The Solution

Will Foods equipped their sales team with laptops having wireless VPN access to the entrée system.

Results

Sales reps optimize their selling time by focusing on key opportunities, customer relationships and territory management.
Real time access to pricing, product catalogs and inventory along with each customer’s buying history and what’s on order enable the Will Poultry sales team to differentiate itself from all the rest.

The Next Logical Step

Logical next steps include entrée.QB for QuickBooks integration.