Overview of the Cash Refund utility

 

This section provides a quick reference for issuing a refund using the cash refunds utility.

 

1a.Enter the customer number, of the ship to company, that a payment should be applied to in the Customer No. field and press the Tab key.

-or-

 

1b.Enter any invoice number for the ship to company, that a payment should be applied to in the Invoice No. field and press the Tab key.

 

2.Enter the amount to apply to the customer's account in the Refund Amount field.

 

3a.Enter the check or unique reference number in the Check Number field.

 

-or-

 

3b.Select one of the alternate Payment Types.

 

4.Optionally adjust the batch number the payment should be posted to in the Batch No. field.

 

5.Optionally adjust the date the payment should be applied to the account in the Apply Date field.

 

6.Optionally adjust the salesperson ID that is associated with the payment in the Salesperson  field.

 

7a.If the payment is not being applied as a non-AR refund, select the invoice the refund should be posted to in the Invoice Grid and press the Enter key.

 

7b.Enter the dollar amount that should be added back to the invoice in the form of a refund and press the Enter key.

 

8.Click the Apply button.

 

 

 

•Clicking the OK button will apply any pending refunds and close the cash refunds window.

 

•Clicking the Cancel button after a refund amount has been entered, but not yet applied, will prompt the user for confirmation to cancel the pending refund. Clicking the Yes button will cancel the refund, but not clear the currently loaded customer.

 

•Clicking the Cancel button when a customer is loaded into the cash refund window, but with no refund amount entered will clear the currently loaded customer.

 

•Clicking the Cancel button when a customer is not loaded into the cash refunds window will close the cash refunds utility.